Just recently, users trying to download our zip files using Firefox have started getting "This file is not commonly downloaded" warnings (after the download finishes), which forces them to override the warning before accessing the file via the Firefox download manager. Naturally, this kind of warning causes concern for our users.
My question is: is there anything I can do to prevent this warning? By adjusting headers, signing files in some way, etc.? (From what I understand, Chrome and Edge also have "uncommon file" warning, but they don't seem to be concerned with our files--why is this warning only firing in Firefox?) I've searched around on Stack Overflow and elsewhere, but most of the questions I've seen about "uncommon download" warnings are targeted at Chrome or Internet Explorer, and I can't seem to find any Firefox-specific information about this warning.
If you are having problems running the RS Games Client on your computer, this page shows some steps to help remedy it. These instructions are updated forversion 2.2 of the RS Games Client (the December 2020 update).Windows Troubleshooting Issue: Missing Visual C++ Redistributable Problem: RS Games client fails to start or starts with errors. This is the most common issue. Solution: RS Games Client, to work correctly, needs a software from Microsoft called the Visual C++ Redistributable for Visual Studio 2015. The solution is to download and install this required dependency. Note that this may have been installed previously; if this is the case, Microsoft's installer will tell you that it's already installed and not needed to install again. Please click here to download the Visual C++ Redistributable from Microsoft. After downloading, please run the installer you just downloaded from Microsoft. After the installer completes, try to run RS Games. Issue: File is not properly downloaded Problem: RS Games Setup/Installer, when launched, says "This app can't run on your PC". This issue is most common with Firefox users but may happen with all browsers. Solution: The problem is the file did not download and is not due to the fact the software cannot run. If you inspect the properties of the file in Windows Explorer, you will see the file is zero bytes, meaning it is completely empty. This issue is most common in Firefox, which believes the RS Games Client could be malware because it did not receive many downloads. Firefox uses the phrase "This file is not commonly downloaded", but silently blocks the download, and only creates an empty, zero-byte file. The solution is in Firefox, go to the Downloads Manager (by pressing Control+J) and on the setup file, click "Allow Download". Using another browser such as Chrome may give you better results. RS Games is currently trying to work with browser vendors to ensure the RS Games Client is not incorrectly marked as malware. Issue: File is incorrectly marked as dangerous by your web browser Problem: Your web browser, while trying to download the RS Games Setup/Installer (.exe file), warns the RS Games client is not commonly downloaded, and blocks the download. This issue has been seen on Chrome, Firefox, and Edge. Solution: Because RS Games Client version 2.2 is new and there are not a huge number of downloads, the overly aggressive security features on modern web browsers thinks the client could be a new virus. This is certainly not true and unfortunately common among audiogames. Depending on your browser, you will be able to "Allow" or "Accept" the download. You may also try downloading the .zip file from our downloads page, which is less likely to trigger the browser's warning. Please try downloading the .zip file if you are having issues downloading the .exe file. RS Games is currently trying to work with browser vendors to ensure the RS Games Client is not incorrectly marked as malware. Issue: Leftover files Problem: RS Games client fails to start or starts with errors. Solution: RS Games stores additional files to run correctly that are not fully removed during running the uninstaller. There are two directories to be removed. Please perform these steps below to remove any files that may cause the client issues to start: Removing the ZGP folder inside %appdata%: Press Windows+R to open a Run Dialog Put in %appdata% and press enter or click ok. Find the folder ZGP and delete it. Note: This folder is used to store sounds and user preferences for RS Games. The word "ZGP" stands for Zanosoft Game Protocol, which is the underlying protocol that powers RS Games. Removing the gen_py folder inside %temp%: Press Windows+R to open a Run Dialog Put in %temp% and press enter or click ok. Find the folder gen_py and delete it. Note: this directory is used by accessible_output2, which is how the RS Games Client can provide text-to-speech on your computer. This step shouldn't be necessary in version 2.2 of the client, but it is fine to try anyway. If you still require assistance from RS Games staff please visit our Support Page to learn how to get help.
Hey Alexander, I'm having trouble with the new update of the Native Trainer. When i go to download it, it has a strange Error come up saying "ScriptHook_1.0.26....zip is not commonly downloaded and may be dangerous" and it has a "Discard" button beside it. Here is an image of the error. file:///C:/Users/James/Pictures/Error.PNG
Guys I rarely post, but I have several things to say.Firstly, I hope Alexander is safe and sound in this terrible situation. ?Secondly, if you are using Firefox and you try to download a file and you get this stupid error message that says "This file is not commonly downloaded and may be dangerous" or something like that, that is a new "feature" in Firefox.You have to go into your settings > Privacy & Security > Security section > Deceptive Content and Dangerous Software Protection > UNCHECK "Warn you about unwanted and uncommon software".Edit: I got my game to run again. Hell no it was not scripthook that was the problem. Just an .asi file that got missed.Alexander, I am so sorry that you and your country are suffering so. ?Thanks for all you do. 2b1af7f3a8